Business and financial services M&A update: Q1 2025

The increased integration of distributed ledger technology (DLT) and tokenization into mainstream finance is digitally transforming the financial services industry.¹

Business and financial services trends

  • Business process outsourcing (BPO)
    Robotic process automation(RPA) is transforming back-office operations such as data entry, invoice processing, and payroll management.2
  • Consulting
    The consulting industry’s growth is linked to sustainability, with the market projected to reach $371.1 billion by 2025.3
  • Education and training
    Studies from Deloitte show that 90% of executives are adopting skills-based practices, transforming hiring, training, and team development.4
  • Insurance, legal, and risk services
    A 2024 Deloitte survey reveals that 52% of financial services firms expect climate change to significantly impact operations, and 69% consider environmental, social, and governance issues crucial to their M&A strategy.5
  • Staffing and recruiting
    Research by Gartner shows that organizations with a clearly defined employee value proposition can decrease annual employee turnover by nearly 70%.6

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Endnotes

1. Capgemini, “Capgemini Financial Services top trends 2025,” January 2025.
2. Noon Dalton, “BPO trends for 2025: The future of outsourcing,” accessed March 27, 2025.
3. Matthew Lekoutovich, “Consulting trends shaping the future in 2025,” System X, January 3, 2025.
4. Beatriz Franqueira, “10 corporate training and development trends for 2025,” Voxy, December 17, 2024.
5. Deloitte, 2025 insurance M&A outlook, 2025.
6. Natasha Thakkur, “7 recruitment trends you shouldn’t ignore in 2025,” Oleeo, January 13, 2025.

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